Privacy Policy

Norvo ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, and disclose your personal information when you visit norvo.com.au (our "website") or engage with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Introduction

This policy covers how Norvo Pty Ltd collects, uses, holds, and discloses personal information gathered through our website and in the course of our business operations.

2. What personal information we collect

We may collect the following types of personal information:

• Contact details, such as your name, email address, phone number, and business name
• Information you provide when you complete our contact form or request a consultation
• Information you provide when you subscribe to our newsletter or insights
• Correspondence and communications you send to us
• Technical information, such as your IP address, browser type, device information, and how you interact with our website
• Any other information you choose to provide to us

We do not intentionally collect sensitive information (such as health, racial, or political information) through our website. Please do not submit sensitive information unless we specifically request it.

3. How we collect personal information

We collect personal information:

• Directly from you, when you complete a form, subscribe to our newsletter, email us, call us, or otherwise communicate with us
• Automatically, through cookies and analytics tools when you use our website
• From third parties, such as analytics providers, in limited circumstances

4. Why we collect, hold, use, and disclose your information

We collect and use your personal information to:

• Respond to your enquiries and provide the information or services you request
• Provide, manage, and improve our services
• Send you newsletters, updates, and marketing communications where you have opted in
• Understand how visitors use our website and improve its performance
• Maintain the security and integrity of our website
• Comply with our legal obligations

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

5. Disclosure to third parties

We may disclose your personal information to:

• Service providers who help us operate our business and website, such as hosting, analytics, email, and customer relationship management providers
• Professional advisers, such as legal and accounting professionals
• Government or regulatory bodies where required or authorised by law

We do not sell your personal information to third parties.

6. Overseas disclosure

Some of the third-party service providers we use may store or process data on servers located outside Australia, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles. A list of our key providers is available on request.

7. Cookies and analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small files stored on your device.

We may use analytics tools such as Google Analytics to understand how visitors use our site. You can control or disable cookies through your browser settings, although some features of our website may not function properly as a result.

8. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

9. Retention of your information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.

10. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

13. Services and client projects

Where we provide services to clients, any personal information we handle on behalf of a client in the course of delivering those services is governed by our agreement with that client. This policy applies to information we collect through our website and our own business operations.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date shown at the top. We encourage you to review it periodically.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at contact@norvo.com.au.